In Constant Evolution

MonitorNow

Today, most customers use monitoring tools to continually keep their infrastructures at the expected service delivery level.

However, it requires specialized skills, tools and effort to setup and maintain the monitoring of complex environments. This can become very time consuming and costly. The rise of cloud environments only adds to this complexity and pressing challenge.

We therefore offer you Intelligent Monitoring as a Managed Service that:

• Covers all your technical domains
• Gives you acess to monitoring experts on a continuous basis
• Constantly adapts to your changing environment
• Continuously follows-up your monitoring environment
• Provides you with parameter sets tuned to the technologies you use
• Follows-up your event management process
• Integrates with various other tools like your Service Desk and CMDB tools

MonitorNow for APM

Application observability, refers to the telemetry produced by services and is divided into three major verticals:

• Tracing (or deep dive), provides insight into the full lifecycles, aka traces, of requests to the system, allowing you to pinpoint failures and performance issues.
• Metrics provide quantitative information about processes running inside the system, including counters, gauges, and histograms.
• Logging provides insight into application-specific messages emitted by processes.

For an application to be observable, the three verticals must be implemented together. Logging alone will not be enough as are the metrics. Observability can be enhanced by end-user measurements.

MonitorNow uses the three verticals in application performance monitoring.

MonitorNow for ICT

MonitorNow for ICT is a modular and highly scalable infrastructure monitoring tool based on monitoring packs designed for specific IT infrastructure technologies. All monitoring packs provide comprehensive monitoring for the technology they are designed to monitor. MonitorNow provides best practices monitoring:

• Without the need for customizations by the user
• Adapted to the needs of today's Datacenters and Clouds
• Delivered As a Service

We deliver monitoring content based on our experience and best practices in monitoring, without the burden of configuration and customizations.

Our Monitoring Packs support most of the common ICT technologies, including network, security, systems, SAN, virtualization and applications. And when a Monitoring Pack for a technology is not available, we build it for you.

We have an extensive catalog of pre-defined Monitoring Packs that can further be tuned to your environment.

OpsNow

Operations is a costly business. Automation enables you to reduce costs while increasing effectiveness and focus your valuable staff on higher value tasks.

By using unattended automation to reduce the number of times people need to touch systems, you can increase the service to your customer and users while systematically reducing costs. This allows operators to focus on higher-value work and it also leads to an improvement in the operator-to-server ratio.

We therefore offer you Automated Managed Operations as a Managed Service that:

• Covers all your infrastructure and application domains
• Gives you access to operations experts on a continuous basis
• Integrates with your teams
• Constantly adapts to your changing environment
• Continuously follows-up your environment
• Integrates with your processes
• Is integrated with our Service Desk

OpsNow for DevOps

Operations in a DevOps environment focusses on the management of the digital transformation environment, which, in most cases is an application container environment with software deployments that come in rapid succession through a CI/CD pipeline.

Optimization of operations requires automation to a degree that is satisfactory for quick and controlled deployments of applications or application elements. The steps to take in automation are:

• Automate your application containers management
• Automate your software delivery
• Automate your application deployments
• Automate your monitoring
• Automate your actions based on monitoring

OpsNow for ICT

OpsNow for ICT focusses on automation and improvements of your day-to-day operations. The goal is to remove part of the pressure of the operations department by automating tasks that today are largely done manually. MonitorNow provides operations automation for:

• server deployments
• OS updates and upgrades, including patches and security updates
• daily procedures
• your actions based on monitoring alerts

We deliver automations based on our experience and best practices in operations.